PRIVACY POLICY

HOW WE COLLECT INFORMATION FROM YOU

We value your privacy and security and treat all information that you share with us with the utmost confidentiality. Every piece of information you share with us will be used for the purpose of improving our services to you.

By visiting KARAH, you accept the Privacy Policy, the Cookie Policy (defined below) and the Terms (for the purposes of this document “Terms” has the same meaning as defined in the Terms and Conditions governing the use of, and purchases made via the Website). This Privacy Policy does not apply to websites maintained by other companies or organisations to which we link to and from and KARAH is not responsible for any personal information you submit to third parties via our Website. Please ensure that you read the Privacy Policy of such other companies or organizations before submitting your details. If you have any queries, please do not hesitate to email our Customer Service Team.​

Your activity on the Website​

When you visit our website or carry out any activities on it (such as creating an account, placing an order, subscribing to our mailing list, filling out a form, contacting us by any means with queries, complaints, etc.), we ask you for your personal information such as your name, email address, phone number, payment information, billing and shipping address, demographic information, and other information you choose to provide.

By registering an account, you are consenting to the collection of some of your personal data. If an order is placed with us, we hold personal information so that we can process and fulfill your order.​

Your payment information

When you make a purchase, we will collect your payment card information. Depending on your chosen payment option, we may use a third-party service provider that handles payments for us and will receive your payment card information.

Saved card payment details will never be shared with third parties and will only be used to process your order, using our secure payment partner’s systems. Additionally, we may also obtain information as a result of authentication or identity checks.​

Communications

If you contact us directly (such as through email, texts, phone calls, etc.), we may receive additional information about you. Such details may include your name, email address, phone number, the contents of a message or attachments that you may send us, and other information you may choose to provide. We may also record your calls with our Customer Service team to handle your inquiry and for training, research and product development purposes.

We also collect your information when you engage with us on social media via direct messaging, commenting on our posts, mentioning us, or tagging us to your posts or third-party posts, etc.​

Technological information

When you use our Services, we receive your general location information (for example, your internet protocol ("IP") address may indicate your more general geographic region). We also receive information about the device and software you use to access our Services, including IP address, web browser type, operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, and push notification tokens.

We and third-party partners collect information using cookies, pixel tags, or similar technologies to collect information about your online activities over time and across different services. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. Cookies help us to offer you a much-personalized experience in your use of the Website and any of our services. Please note that if you delete or choose not to accept cookies from the Service, you may not be able to utilize the features of the Service to their fullest potential. For more details on our use of Cookies, and how to disable them, please see our Cookie Policy.​

Information we infer

We may derive information or draw inferences about you based on the information we collect about you. For example, based on your browsing or purchasing activities, we may infer your purchasing preferences, and based on your IP address, we may infer your approximate location.​

Information from third-party services

If you choose to link our Services to a third-party account, we may receive information about you, including your profile information, and your use of the third-party account. If you wish to limit the information available to us, you should visit the privacy settings of your third-party accounts to learn about your options.

We may also receive additional information about you, such as demographic data, from third parties such as data or marketing partners and combine it with other information we have about you.​

WHAT WE DO WITH THE INFORMATION WE COLLECT

We use your information in a number of different ways to provide you with our services, including allowing you to place orders and receive products using our website, administer your account and optimize your experience.​

Account management and customer support

We use your information to process and fulfil your order requests, shipments, and returns. As part of this, we may send you shipping notifications, security alerts, and other administrative messages to provide customer support. We may also share your details with our Courier and third-party logistics partners for delivery purposes.

To further optimize our offering to you, we record purchases that you have made through our Services and we monitor your activities on our Website such as the total number of visits and pages viewed. We also track your entries, submissions, and status in any promotions or other activities and we periodically carry out research, analysis, and surveys on your use of our website, and views. This enables us to monitor and analyze trends, usage and activities, and improve our Services and product offerings including opening and managing your customer account.​

Marketing and promotions

We use your information to send you marketing updates but only in accordance with your preferences. When you subscribe to our mailing list or indicate an interest in receiving marketing information from us, we will occasionally send you updates, news, and offers via email, post, or other forms of media. We may use your information for our internal marketing and demographic studies, together with non- personal data to monitor customer patterns so we can consistently improve our services to better meet your needs.

We use third-party service providers to serve advertisements most relevant to you across your different devices and on our own and others’ websites and mobile applications. In addition to the information about your visits to our website or usage of our mobile application, our service providers may also use the information about your interactions with other websites or applications to target advertisements for products available from KARAH or from our partners. We do not sell or provide your details to third- party marketing companies.​

Identity verification

We use your information to facilitate transactions and payments for your order. We also use it to protect against fraud and unauthorized transactions, including identifying potential unauthorized users and/or hackers; confirming your identity, and performing credit checks or anti-fraud checks to ensure your, and our, financial security.

We also use your information for compliance purposes, including enforcing our Terms of Service or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency.​

WHO WE SHARE YOUR INFORMATION WITH

To provide our services and the website, we work with a number of carefully selected third parties. To do this, we may share your information with these third parties in the following limited circumstances:​

Affiliates and subsidiaries

We may disclose your information with our affiliates and subsidiaries for any of the purposes described in this Privacy Policy or our Terms of Service.​

Vendors

We may disclose any information we receive with vendors that supply the products that that are enlisted on our website. With your consent, we may also share with our Partners your name, contact information and purchase details about the products you have acquired from them for their own marketing purposes.​

Third-party service providers

We may disclose your information with our third-party service providers (such as courier companies, payment providers etc.) who we partner with in order to provide our Services to you.

We may also disclose your information with Research companies that we engage to help us carry out surveys regarding your use of our Website and Services. We permit these companies to use your personal information only to the extent necessary to provide us with their services and products.​

Analytics partners

We use analytics and search engine services, such as Google, to collect and process certain analytics data. In order to assist us in the improvement and optimization of the website. These services may also collect information about your use of other websites, apps, and online resources.

Advertising partners

We can provide your information to our third-party advertising and social media partners who require your data to select and serve relevant adverts about ours and our partners’ products and services to you. These partners may set and access their own cookies, pixel tags and similar technologies on our Services and they may otherwise collect or have access to information about you which they may collect over time and across different websites and online services.​

Aggregated information with third parties

We may aggregate your information with the information of other customers, creating a dataset of information about the usage of our website, purchase of products, and other general, grouped information about our customers. This dataset is aggregated and anonymized and will only serve to provide valuable insight into your use of our website. We may share it with select third parties such as providers of plugins or similar technologies, our partners, service providers, and investors, for various purposes including: (i) compliance with various reporting obligations (ii) to measure business performance (iii) marketing purposes or (iv) to provide an understanding of our users’ interests, habits, and usage patterns for certain programs, content, services, advertisements, promotions, and/or functionality available through the Service.​

Third-party app integrations

If you connect a third-party application to our Services, we may disclose information with that third party.​

As required by law and similar disclosures

We may disclose your information where we are required to: (i) comply with law enforcement requests and legal process such as a court order or subpoena or other lawful requests by public authorities, including to meet national security or law enforcement requirements; (ii) respond to your requests; or (iii) protect your, our, or others’ rights, property, or safety. The disclosure of your information may occur if you post any objectionable content on or through our Services. Where we consider it appropriate, and provided we are not prohibited from doing so by law or court order, we will attempt to notify you of these legal demands.​

Merger, sale, or other asset transfers

We may share or transfer your information to service providers, advisors, potential transactional partners, or other third parties to enable the assessment and undertaking of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our assets. If we buy or sell any business or assets, your personal information may be one of the assets that are transferred.

The use of your information following any of these events will be governed by the provisions of this Privacy Policy in effect at the time the applicable information was collected.​

Consent

We may also disclose your information with your permission or at your direction.​

HOW LONG WE WILL USE YOUR INFORMATION FOR

We retain your information for as long as you have an account with us, in order to help us optimally provide our services to you. We may also retain it for any duration of a period where may have questions or a claim in relation to our services. In some circumstances, you may request us to delete your data when you terminate your use of our services. After you have terminated such, we may store your information in an aggregated and anonymized format.​

WITHDRAWAL OF CONSENT

You can withdraw your consent at any time by changing your marketing preferences in your KARAH account or by completing the Unsubscribe Form. At all times, our e-mail marketing updates will include an easy automated unsubscribe link so that you can opt out of our mail services. If you have any questions or concerns about this Privacy Policy, please contact us by emailing us at [email protected]

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