TERMS & CONDITIONS

Welcome to KARAH. This Website is owned and controlled by KARAH Merchandise Global Limited, a company registered in Lagos, Nigeria with registered company number 7047259.

These terms and conditions (the “Terms”), together with the information and policies contained on the Website, legally guide your usage of our Website karahmerch.com, any of its sub-domains and any other Websites, mobile device application or desktop application, developed and/or operated by us or on our behalf in reference to any of the services that we provide. 

Please review these carefully prior to using our Website and/or making any purchases. By using our Website, you agree to comply with these Terms. Please note that these Terms may be amended from time to time, so we advise that you check the Website regularly, and each time you use the Services to order products, to ensure you understand the legal terms which apply at that time.

MEANING OF TERMS

“We”, “us” or “our” refers to KARAH or, where relevant, its affiliates and subsidiaries.

“You” or “your”, refers to the person or customer using our Website for the purpose of accessing any of our services.

“Sellers” refers to Designers, third-party boutiques or external retailers listed on our Website.

“Partners” refers to third-party service providers.

“Product” refers to any listed merchandise on our Website that is available for purchase.

OUR SERVICES

KARAH is an online marketplace providing the sale of apparel, accessories, and other merchandise (“Product(s)”) on behalf of Designers and third-party retailers (“Sellers”) to buyers like you.

When you purchase products using our Website, you are purchasing them directly from Sellers named on the Website. These Terms apply and the legal contract is between you and the Seller(s) of the items you have ordered. We are acting as agent on behalf of the Sellers and are authorised by the relevant Sellers to conclude the contract on their behalf.

ACCESS TO OUR SERVICES

In order to use our Website or services, you must be over 18 years of age and in authorized possession of a valid credit method of payment. By initiating a purchase on our Website, you authorize KARAH to perform credit checks and to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your payment card number or credit reports, to authenticate your identity, to validate your payment card, to obtain an initial payment card identification. We will only give your personal information to third parties where the law either requires or allows us to do so.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use. If we reasonably suspect that the information provided by you is or may be false, KARAH may use the information you provide to conduct suitable anti-fraud reviews.

ORDER PLACEMENT AND AVAILABILITY

By placing an order, you confirm that all the details you provide are accurate; that you are over 18 years of age and are authorized to use your selected method of payment to place your order. Once you have placed your order, you will receive an email acknowledging and confirming the details of your order.

Please note that although the Website lists available and unavailable Product(s), you may only purchase available Product(s). All orders are subject to availability and confirmation of the order price, and we may need to cancel your order (or part of your order) if the product is either not available, or not available at the order price. In such a case, this will be communicated to you. You will not be charged for the Product(s).

While we try and ensure that all details, descriptions, and prices that appear on the Website are accurate, as this information is provided to us by the Partners, there may be cases where errors occur. If we discover an error in the price of any products that you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, your order will be treated as cancelled. If you cancel and you have already paid for the products, you will receive a full refund as soon as possible.

RIGHT OF REFUSAL

We reserve the right to refuse any offer to purchase by you at any time, and the Partner reserves the right to not accept your order in the instances where the product ordered is out of stock, has been withdrawn or is otherwise not available, or if we are unable to obtain authorization for your payment or if you do not meet the eligibility criteria.

PRODUCT ACCURACY

We ensure to be as accurate as possible in the description of the products displayed on the Website. However, given that the descriptions are based on information provided to us by the Partners, we cannot guarantee that all details are always accurate, complete or error-free. The images of the products on the Website are for illustrative purposes only, and although we attempt to display colours accurately, we cannot guarantee that your computer’s display of the images accurately reflects the true colour of the products.

If an item you have received is not as described, is flawed, or damaged, you can return it to us and we will liaise with the Partner to process the return. Once the item is received by the relevant Partner, you will receive a full refund of the defective item, or alternatively, a discount, replacement or repair for the item where possible, as decided by us on a case-by-case basis. We will refund you any applicable delivery charges and any reasonable costs you incur in returning such products.

SHIPPING COSTS

The prices of the Product(s) on our Website exclude shipping and import duties. The shipping costs (which will include VAT charged by us) will vary depending on the products that you have ordered and your delivery address. The delivery costs applicable to your order will be clearly displayed at checkout before you place your order.

Depending on your delivery address, different taxation rules and additional charges may apply. If you are shipping items from a Partner outside of your territory, you may need to pay import duties upon receipt of the products. Neither we nor the Partner have any control over these charges and we cannot advise on their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

PAYMENT

You confirm that the payment method that is being used is yours or that you have been authorized by the owner of the payment card to use it. All payment card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment method refuses to authorize payment, KARAH will not be liable for any delay or non-delivery. All payment transactions on the Website are processed using a secure online payment gateway that encrypts your details in a secure host environment. We ensure that all necessary measures are put in place to keep the details of your order and payment secure. In the absence of negligence on our part, KARAH cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.

RETURNS

We accept returns of products where such products are sent back to us within 20 days of you receiving the order. You will be liable to arrange and cover the full cost of returning the order to KARAH or the Partner. KARAH is not liable for any loss or damage of goods that occur in transit. Refunds for successfully returned items will be credited to the account used originally to purchase the items, less any taxes, import duties, or original shipping charges incurred and will be refunded in USD at the price you paid at the exchange rate prevailing on the day when you bought the item.

We, or our Partners, reserve the right to refuse a return. For more information about our returns process, please see our Returns Policy or contact our Customer Care team by email.

WEBSITE USE

While your usage of this Website is free, your access to it does not include any commercial use of it or its contents. You must not reproduce, copy and/or exploit the Website for any commercial purposes without our prior written consent. You are responsible for all electronic communications and content sent from your computer to us and you must use the Website for lawful purposes only.

You must not use the Website for any of the following:

(i) in any way that causes, or is likely to cause, the Website or access to it to be interrupted, damaged or impaired in any way.In any way that breaches any applicable local, national or international law or regulation.

(ii) In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.

(iii) To send, use or reuse any material that is: (i) illegal, offensive, abusive, indecent, defamatory, obscene or menacing, and/or (ii) in breach of copyright, trademark, confidence,

privacy or any other right, and/or (iii) otherwise injurious to third parties, and/or (iv) objectionable, and/or (v) which consists of or contains software viruses, political

campaigning, commercial solicitation, chain letters, mass mailings or any “spam”.

(iv) To cause harm, annoyance, inconvenience or needless anxiety to any person.

We reserve the right to withdraw or amend the Website without notice and, from time to time, we may restrict access to all or parts of the Website. We will not be liable to you if, for any reason, the Website is unavailable at any time or for any period.

INTELLECTUAL PROPERTY

Your use of the Website grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (such as text, graphics, logos, button icons, images, audio clips, and digital downloads), including all HTML and other code contained in this Site. All such content including third-party trademarks, designs, and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions, and you are not permitted to use the content except as authorized by KARAH and/or its third-party licensors. Any reproduction or redistribution of the above-listed content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above-listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited.

EXTERNAL LINKS

Some parts of our Website may contain links to other Websites and resources provided by third parties. These links are provided for your information only. We have no control over the contents of those Websites or resources and will not be liable for any loss or damage that may arise from your use of them.

LIABILITY

The content on the Website is provided for general information only and is not intended to amount to advice on which you should rely. We make no representations, warranties or guarantees, whether express or implied, that the Website, or any content on it, is accurate, complete, up-to-date or will be free from errors or omissions.

We will not be liable to you or any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with: (i) use of, or inability to use, the Website; or (ii) use of or reliance on any content displayed on the Website. We only provide the Website for domestic and private use. You agree not to use the Items, Website or any other services provided by us for any commercial, business or re-sale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We are not liable for any loss or damage caused by computer viruses, system failure or malfunction, or other technologically harmful material that may occur in connection with your use of the Website, including during hyperlinks to or from third-party Websites.

GENERAL

You acknowledge and agree that these Terms, together with our Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of the Website and any purchase by you of any Items from KARAH, and supersede and govern all prior proposals, agreements, or other communications. Nothing contained in these Terms shall be construed as creating any agency, partnership, or other form of joint enterprise between you and us.

We reserve the right to change these Terms at any time and we encourage you to revisit these Terms periodically to ensure that you are at all times fully aware of our Terms. Any changes are effective immediately upon posting to the Website. Your continued use of the Website constitutes your agreement to all such Terms. We may, with or without prior notice, terminate any of the rights granted by these Terms. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Website.

If you have any questions or need any clarification regarding these Terms, please contact us by email at [email protected]

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